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Lead Technical Solutions Strategist

2 months ago

London, Greater London, United Kingdom Visa Full time
Position Overview

Visa Consulting and Analytics (VCA) serves as the advisory division of Visa, delivering measurable and impactful financial outcomes for Visa's network clients, encompassing both financial institutions and merchants. Leveraging our expertise in strategic consulting, data analytics, brand management, marketing, and macroeconomic analysis, VCA addresses the most pressing strategic challenges faced by our clients.

VCA Managed Services (VMS) enhances Visa's consulting offerings by supporting the execution and implementation of recommendations, thereby helping clients gain a competitive edge and thrive in the digital landscape.

As the Senior Manager of Technical Solutions for VMS, you will play a pivotal role in expanding a vital managed services segment focused on Technology Strategy and Implementation. The Technology Strategy services empower clients to evaluate their existing technical frameworks, envision their desired future state, and outline a clear roadmap for long-term success. The Technology Implementation services build upon the achievements of Technology Strategy engagements, providing clients with the technical delivery teams necessary to realize their vision.

With the evolution of our Visa product suite and the introduction of more intricate options for clients, it is crucial to possess specialized knowledge of our capabilities to effectively provide solutions. You will be responsible for facilitating in-depth discussions with both clients and Visa stakeholders (including account and product teams) to ensure a comprehensive understanding of our products and services, identifying how our clients can maximize the use of our capabilities. Your proficiency in technical architecture, particularly within the banking and payments context, will enable you to accurately define development efforts in collaboration with technical resources. This expertise will also assist in exploring new opportunities that may encompass emerging use cases, fintech innovations, or industry verticals.

The ideal candidate will be an experienced consultant, adept at engaging with clients, a payments authority, and an entrepreneurial spirit capable of collaborating across Visa's client landscape. This role will identify common client requirements, develop offerings that leverage Visa's extensive capabilities, subject matter expertise, and third-party partnerships, appropriately price the solutions, present to clients, finalize sales, and oversee the delivery process. You will work alongside various internal and external partners to create, market, and implement solutions. Your ability to articulate the value proposition to clients, customize offerings based on client feedback, and ultimately secure sales will be paramount. Additionally, you will navigate interactions with diverse client stakeholders, including those in digital, data science, marketing, CRM, payments, and fraud/risk management.

Key Responsibilities:

Consultative Engagement

  • Identify client needs, challenges, and opportunities related to managed services.
  • Present tailored solutions that address client requirements.
  • Quantify the value and unique advantages of the proposed solutions.
  • Recognize client decision-making stakeholders and processes.

Offering Development

  • Identify gaps and opportunities across various client segments.
  • Create customized and scalable products utilizing Visa assets and, when necessary, third-party partner resources.
  • Identify complementary third-party partners to enhance solution offerings.
  • Define the value proposition and develop sales materials, including presentations and collateral.
  • Establish service/product pricing strategies to ensure profitability.

Solution Implementation

  • Exhibit strong project and program management capabilities.
  • Demonstrate a track record of successful delivery.

Client-Centric Approach

  • Maintain a strong executive presence.
  • Communicate both technical and non-technical aspects of solutions effectively.
  • Engage comfortably with a wide range of Visa clients, from large banking institutions to fintech startups.

Industry Insight

  • Maintain a comprehensive understanding of the competitive landscape for Visa solutions.
  • Utilize this knowledge to shape distinctive solutions that set Visa apart.

Effective Communication

  • Exhibit executive presence in client interactions.
  • Facilitate communication across functional stakeholders with varying levels of technical expertise.
  • Encourage cross-functional collaboration by aligning incentives across teams.
  • Demonstrate strong diplomacy skills to foster positive relationships among diverse groups.

This position offers a hybrid work model, allowing employees to alternate between remote and office work. Employees in hybrid roles are expected to work from the office 2-3 designated days per week, as determined by leadership, with a general expectation of being in the office 50% or more of the time based on business needs.

Qualifications:

  • Demonstrated experience in consulting and solution sales, with a proven ability to sell complex solutions.
  • Deep understanding of the payments landscape, including knowledge of virtual card payments, value-added corporate solutions, payment tokenization, issuer processing platforms, modern API concepts, technical integration, and file delivery.
  • Entrepreneurial mindset, motivated by the opportunity to build a new business within a well-supported and growing area at Visa.
  • Proven ability to lead diverse initiatives from inception to completion, with a focus on client satisfaction.
  • Strong analytical and quantitative skills, capable of measuring financial impacts and demonstrating the value of VMS engagements to both clients and Visa.
  • Collaborative nature with excellent communication skills and executive presence; self-motivated and comfortable with ambiguity, with the ability to influence stakeholders at all levels.
  • Exceptional oral and written communication skills, with the ability to convey complex technical concepts clearly and concisely.
  • Willingness to embrace new challenges, explore innovative ideas, and adapt to changing priorities.
  • A growth mindset that values creativity, optimism, and learning from failures.

Visa is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.