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Head of Hospitality Services
2 months ago
About the Role:
We are seeking a highly skilled and experienced Head of Hospitality Services to join our team at Daniel Owen Ltd. As the welcoming face and trusted point-of-contact for residents and visitors, you will play a crucial role in maintaining the security and safety of our prestigious residential development.
Key Responsibilities:
- Man the front-of-house Reception desk and serve as the main point of contact for residents, guests, and tradespersons.
- Ensure the security of residents and the development, conducting security and health & safety patrols, monitoring access-control, CCTV, and security systems.
- Manage secure Key and Key-FOB systems, implement and monitor Health & Safety and Fire Regulations, and handle deliveries, mail, and parcels.
- Complete 'Incident Reports' for swift evaluation and action, report and facilitate the repair of defective equipment, and undertake monthly meter readings and report findings accurately.
Requirements:
- Strong customer service skills with a professional and courteous demeanor.
- Experience in a similar role within a high-end residential or hospitality environment.
- Excellent organisational and time-management abilities, proficiency in using security systems and access control, and ability to handle sensitive information with discretion.
- Strong communication skills, both written and verbal.
About Us:
Daniel Owen Ltd is a leading provider of residential services, committed to delivering exceptional customer experiences and maintaining the highest standards of security and safety.
