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Medical Receptionist

2 months ago

Nottingham, Nottingham, United Kingdom Melbourne Park Medical Centre Full time
Job Summary

We are seeking a highly skilled and organized Medical Receptionist to join our team at Melbourne Park Medical Centre. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our doctors and staff.

Key Responsibilities
  • Front Desk Operations
    • Manage the front desk area, ensuring a clean and organized environment for patients and staff.
    • Answer and direct phone calls, respond to patient inquiries, and provide general information about the practice.
    • Process patient registrations, update medical records, and maintain accurate patient information.
  • Scheduling and Coordination
    • Coordinate patient appointments, surgeries, and procedures, ensuring timely and efficient scheduling.
    • Manage patient waitlists, communicate with patients, and provide updates on appointment status.
  • Administrative Support
    • Provide administrative support to doctors, nurses, and other staff members, including preparing medical records, reports, and other documents.
    • Assist with data entry, filing, and other administrative tasks as needed.
  • Patient Communication
    • Communicate effectively with patients, responding to their inquiries, concerns, and feedback.
    • Provide clear and concise information about medical procedures, treatments, and test results.
  • Team Collaboration
    • Work collaboratively with the front desk team, doctors, nurses, and other staff members to ensure seamless patient care and administrative support.
    • Participate in team meetings, contribute to discussions, and provide input on process improvements.
Requirements
  • Education and Qualifications
    • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Skills and Experience
    • Excellent communication and interpersonal skills.
    • Proven experience in a medical or administrative role, preferably in a similar setting.
    • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities.
    • Basic computer skills, including Microsoft Office and electronic medical records systems.
  • Personal Qualities
    • Strong attention to detail, organizational skills, and ability to maintain confidentiality.
    • Excellent customer service skills, with a patient-centered approach.
    • Ability to work effectively in a team environment, with a positive and professional attitude.