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Customer Service Administrator

2 months ago


Leeds, United Kingdom Huntress - Leeds Full time
Job Title: Customer Service Administrator

We are seeking an experienced Customer Service Administrator to join our team at Huntress Search Ltd in Leeds. As a key member of our support team, you will be responsible for providing administrative support to our clients and ensuring seamless customer service delivery.

Key Responsibilities:
  • Provide administrative support to our clients, including data analysis and maintenance of our database.
  • Liaise with our Management Team to ensure daily support activities are completed efficiently.
  • Communicate with internal and external support services to resolve customer issues in a timely and effective manner.
  • Escalate issues as necessary and provide proactive support to the business to ensure customer delivery service.
  • Provide enquiry resolution support to internal and external parties within targeted service levels.
Requirements:
  • Excellent PC skills, including MS Excel, Word, and PowerPoint.
  • Highly numerate and commercially-minded, with experience working in a fast-paced environment.
  • Strong interpersonal and communication skills, with the ability to communicate at all levels.
  • Customer-focused, with a proactive and innovative approach.
What We Offer:

We offer a competitive hourly rate of £11.44 and a hybrid working arrangement, with one day per week in the office on a Friday. We are an equal opportunities employer and welcome applications from all backgrounds.

Please note that we can only consider applications from candidates who have the right to work in the UK.