Current jobs related to Complaints Resolution Specialist - Leeds - Baird And Co Recruitment Ltd

  • Senior Complaints Resolution Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom QBE Management Services (UK) Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Complaints Resolution Specialist to join our Claims Governance team. As a key member of our team, you will be responsible for investigating and resolving complex complaints in accordance with regulatory requirements.Key ResponsibilitiesInvestigate and resolve complaints at all levels of complexity, ensuring...

  • Senior Complaints Resolution Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom QBE Management Services (UK) Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Complaints Resolution Specialist to join our team at QBE Management Services (UK) Limited. As a key member of our Claims Governance department, you will be responsible for managing and resolving complex complaints in accordance with regulatory requirements.Key ResponsibilitiesInvestigate and resolve...

  • Senior Complaints Resolution Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom DiverseJobsMatter Full time

    Job DescriptionPrimary ResponsibilitiesWe are seeking a skilled Senior Complaints Resolution Specialist to join our team at DiverseJobsMatter. As a key member of our Claims Performance team, you will be responsible for examining, evaluating, and processing complaints in accordance with regulations. Your expertise will be crucial in challenging...

  • Senior Complaints Resolution Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom DiverseJobsMatter Full time

    Job DescriptionAt DiverseJobsMatter, we are seeking a highly skilled Senior Complaints Resolution Specialist to join our Claims Performance team.The successful candidate will be responsible for examining, evaluating, and processing complaints in accordance with regulations, challenging complaint-related processes, and ensuring core standards and technical...

  • Senior Complaints Resolution Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom QBE Management Services (UK) Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Complaints Resolution Specialist to join our team at QBE Management Services (UK) Limited. As a key member of our Complaints Governance team, you will be responsible for examining, evaluating, and processing complaints in accordance with regulations.Key ResponsibilitiesInvestigate and resolve complaints at...

  • Complaints Resolution Administrator

    5 months ago

    Leeds, United Kingdom YPP Lettings & Management Company Limited Full time

    **YPP is an incredibly vibrant and rapidly expanding business located in the lively city of Leeds. With an ever-growing property portfolio that stretches across England, we have successfully provided thousands of students and professionals with their luxury accommodation over the past decade.** **If you have a strong desire to enhance your skills within a...

  • Senior Complaints Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom DiverseJobsMatter Full time

    Job Title: Senior Complaints HandlerAt DiverseJobsMatter, we are seeking a highly skilled and experienced Senior Complaints Handler to join our team. As a key member of our Claims Governance department, you will play a critical role in ensuring that our customers receive fair and prompt outcomes for their complaints.Key Responsibilities:Investigate and...

  • Senior Complaints Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom QBE Management Services (UK) Limited Full time

    Job Title: Senior Complaints HandlerJob Summary:We are seeking a highly skilled Senior Complaints Handler to join our Claims Governance team. As a Senior Complaints Handler, you will be responsible for investigating and resolving complaints at all levels of complexity, ensuring compliance with regulatory requirements and QBE's internal policies and...

  • Senior Complaints Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom QBE Management Services (UK) Limited Full time

    Job Title: Senior Complaints HandlerJob Summary:We are seeking a highly skilled Senior Complaints Handler to join our Claims Governance team. As a Senior Complaints Handler, you will be responsible for investigating and resolving complaints at all levels of complexity, ensuring compliance with regulatory requirements and QBE's internal policies and...

  • Senior Complaints Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom DiverseJobsMatter Full time

    Job Title: Senior Complaints HandlerAbout the Role:We are seeking a highly skilled and experienced Senior Complaints Handler to join our Claims Governance team. As a key member of our team, you will be responsible for examining, evaluating, and processing complaints in accordance with regulations, challenging complaint-related processes, and ensuring core...

  • Senior Complaints Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom DiverseJobsMatter Full time

    Job Title: Senior Complaints HandlerAbout the Role:We are seeking a highly skilled and experienced Senior Complaints Handler to join our Claims Governance team. As a key member of our team, you will be responsible for examining, evaluating, and processing complaints in accordance with regulations, challenging complaint-related processes, and ensuring core...

  • Complaints Specialist

    5 months ago

    Leeds, United Kingdom Baird and Co Recruitment Full time

    Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently recruiting four interim Complaints Specialists for a Social Housing provider in Yorkshire. There is an opportunity for the positions to also go permanent. Starting asap, the role is full-time and will initially be on an interim contract for up to six months. The Complaints...

  • Senior Complaint Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom DiverseJobsMatter Full time

    Job Title: Senior Complaint HandlerAt DiverseJobsMatter, we are seeking a highly skilled Senior Complaint Handler to join our team. As a key member of our Claims Governance department, you will play a critical role in ensuring that complaints are handled efficiently and effectively.Key Responsibilities:Investigate and resolve complaints at all levels of...

  • Senior Complaint Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom DiverseJobsMatter Full time

    Job Title: Senior Complaint HandlerAt DiverseJobsMatter, we are seeking a highly skilled Senior Complaint Handler to join our team. As a key member of our Claims Governance department, you will play a critical role in ensuring that complaints are handled efficiently and effectively.Key Responsibilities:Investigate and resolve complaints at all levels of...

  • Complaints Handler

    5 months ago

    Leeds, United Kingdom Zenith Full time

    Are you a complaints specialist, or perhaps you have experience of managing complaints as part of your role? If so, we have an exciting opportunity for an empathetic Complaints Handler to join the Customer Experience team at Zenith! You'll have the chance to make a real impact by improving the quality of our customer service. You'll be responsible for...

  • Complaints Handler

    5 months ago

    Leeds, United Kingdom Zenith Full time

    Are you a complaints specialist, or perhaps you have experience of managing complaints as part of your role? If so, we have an exciting opportunity for an empathetic Complaints Handler to join the Customer Experience team at Zenith! You'll have the chance to make a real impact by improving the quality of our customer service. You'll be responsible for...

  • Customer Complaints Resolution Specialist

    7 days ago

    Leeds, Leeds, United Kingdom Yorkshire Housing Full time

    We are seeking a dedicated Complaints Officer to join our Customer Experience Delivery team at Yorkshire Housing. As a key point of contact for customers who have raised formal complaints, you will be a true customer champion, ensuring the fairest outcome. Your role will be integral to the coordination and effective management of our customer feedback...

  • Customer Complaints Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Bupa Full time

    Job Title: Customer Complaints HandlerAt Bupa, we're committed to making health happen for our customers. As a Customer Complaints Handler, you'll play a vital role in ensuring that our customers receive the best possible service and experience.Key Responsibilities:Investigate customer complaints and resolve issues in a fair and timely mannerCommunicate with...

  • Claims Governance Support Officer

    7 months ago

    Leeds, United Kingdom NHS Resolution Full time

    The main responsibilities of the Claims Governance Support Officer will be: To support the Claims Governance Support Manager to effectively engage staff across the Claims Management function to learn from complaints and incidents and to embed good governance practices. Support the framework of reviewing risk, controls and compliance to ensure it is fully...

  • Complaint Coordinator

    5 months ago

    Leeds, United Kingdom Liv Group Full time

    **Role Overview** **Role**:Resolutions Lead (Complaints) **Reporting to**:Customer Experience Manager **Location**:Leeds **Company Overview** At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader...

Complaints Resolution Specialist

2 months ago

Leeds, United Kingdom Baird And Co Recruitment Ltd Full time
Complaints Advisor Job Opportunity

Baird and Co Recruitment Ltd, a specialist Social Housing recruitment firm, is currently seeking a skilled Complaints Advisor for a Social Housing provider in Yorkshire.

This is an exciting opportunity for a professional to take on a challenging role, ensuring the accurate and timely recording of customer complaints, in line with policy, procedures, and performance measures.

Key Responsibilities:
  • Manage and investigate complex customer complaints, ensuring they are correctly assessed, logged, risk assessed, and prioritized
  • Take ownership of complaints, resolving them to agreed timescales
  • Respond to tenants in writing via email and letter, and via the phone, to ensure customers are satisfied with the resolutions offered
  • Provide informal advice and assistance on complaints to customers to resolve these and ensure customer confidence
  • Investigate and respond to complaints in accordance with complaint handling code
  • Utilize customer satisfaction results and customer surveys to drive continuous improvements to services
  • Regularly update IT systems and databases to ensure that records of complaints, expressions of dissatisfaction, and enquiries are accurate and up-to-date
  • Challenge and escalate concerns identified in relation to poor complaint case handling
Requirements:
  • Previous experience in complaints
  • Strong written communication skills
  • A calm and patient manner
  • A driving license with access to your own vehicle for in-person reviews

If you are interested in this Complaints Advisor role or would like to discuss other opportunities, please get in touch with Matt Baird at Baird and Co Recruitment Ltd.