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Hollister Co. Store Leader

2 months ago

London, Greater London, United Kingdom Hollister Co. Stores Full time
Job Description

A Full-Time Key Holder plays a crucial role in driving business growth and delivering exceptional customer experiences. As a leader, they must be assertive, analytical, and trustworthy, with a strong ability to evolve as a business leader and improve store results.

Key Responsibilities:

  • Training and Development: Provide guidance and support to associates to enhance their skills and knowledge.
  • Customer Experience: Foster a customer-centric environment, ensuring that every interaction is personalized and memorable.
  • Communication: Effectively communicate with associates, customers, and management to ensure seamless operations.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring that merchandise is displayed attractively and sales floors are well-organized.
  • Asset Protection: Implement and maintain effective asset protection measures to prevent loss and ensure a safe working environment.
  • Policies and Procedures Adherence: Ensure that all associates adhere to company policies and procedures, maintaining a high level of compliance and integrity.

Qualifications:

  • At Least One Year of Customer Service Experience: Proven track record of delivering exceptional customer service in a retail environment.
  • Work Ethic: Demonstrated ability to work independently and as part of a team, with a strong work ethic and commitment to excellence.
  • Assertiveness: Confident and assertive communication style, with the ability to effectively influence and motivate associates.
  • Applied Learning: Strong ability to learn and apply new skills and knowledge, with a focus on continuous improvement.
  • Attention to Detail: Meticulous attention to detail, with a focus on maintaining high standards of quality and accuracy.
  • Analytical Skills: Strong analytical skills, with the ability to analyze data and make informed decisions.
  • Adaptability / Flexibility: Ability to adapt to changing situations and priorities, with a flexible and responsive approach.
  • Multi-Tasking: Proven ability to handle multiple tasks and responsibilities, with a strong sense of prioritization and time management.
  • Stress Tolerance: Ability to work effectively in a fast-paced environment, with a high level of stress tolerance and resilience.

Benefits:

  • Quarterly Incentive Bonus Program: Opportunity to earn bonuses based on individual and team performance.
  • Paid Time Off: Eligibility for paid time off, including vacation and sick leave.
  • Indefinite Contract: Opportunity to work on an indefinite contract, with a focus on long-term career development.
  • Paid Volunteer Day per Year: Opportunity to give back to the community through a paid volunteer day.
  • Merchandise Discount: Eligibility for merchandise discounts, with a focus on employee satisfaction and retention.
  • Private Medical Insurance Available: Opportunity to access private medical insurance, with a focus on employee well-being.
  • Life and Disability Insurance: Eligibility for life and disability insurance, with a focus on employee protection and security.
  • Associate Assistance Program: Access to an associate assistance program, with a focus on employee support and development.
  • Paid Parental and Adoption Leave: Eligibility for paid parental and adoption leave, with a focus on employee work-life balance.
  • Pension Plan with Company Match: Opportunity to participate in a pension plan with company match, with a focus on long-term financial security.
  • Training and Development: Access to training and development opportunities, with a focus on employee growth and career advancement.
  • Opportunities for Career Advancement: Opportunities for career advancement, with a focus on employee development and progression.