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Victim Support Coordinator
2 months ago
Job Title: Victim Support Coordinator
Location: Various Locations
Salary: Scale 5, £27,789 - £29,874 per annum
Hours: 37.00 hours per week
Contract: Temporary for 2 Years
Role SummaryWe are seeking individuals who possess the skills to build and sustain relationships with victims and witnesses, aiming to enhance their confidence and satisfaction with the services provided.
Key Responsibilities include but are not limited to:
1. Perform a Needs Assessment for victims and witnesses to identify and address their requirements, ensuring their presence in court and minimizing the occurrence of ineffective trials.
2. Collaborate with the Crown Prosecution Service and law enforcement regarding victim and witness matters to facilitate effective case management.
3. Engage with external organizations and agencies as outlined in the Contact Directory to meet the needs of witnesses.
4. Establish and maintain administrative and IT systems for the efficient management of caseloads and documentation.
5. Ensure witnesses are properly notified for trial following the correct procedures.
6. Notify relevant personnel of any potential issues concerning witnesses that require resolution.
7. Implement appropriate measures at court to support vulnerable or intimidated witnesses, as well as those with special needs.
Qualifications RequiredEducated to QCF Level passes or possess equivalent work experience that demonstrates comparable skills.
Experience RequiredExperience in a fast-paced customer service environment with regular direct interaction with clients.
Core CompetenciesWe are Emotionally Aware - Level 1
We Take Ownership - Level 1
We are Collaborative - Level 1
Public Service Orientation
Application ProcessFor those unfamiliar with competency-based applications or interviews, it is essential to review each competency or value thoroughly, research the STAR (situation, task, action, result) method, and apply it when providing evidence.
Inclusivity StatementShared Services Partnership is committed to fostering an inclusive workforce that reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds and experiences.
We are an equal opportunities employer that promotes flexible working arrangements, allowing staff to achieve a healthy work-life balance while fulfilling operational needs.
We support initiatives aimed at recruiting talented individuals from under-represented groups and welcome applications from all community sectors.
We are dedicated to accommodating requests for reasonable adjustments throughout the recruitment process and encourage candidates to disclose any such needs early in the application process.
