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Hospitality Team Lead

2 months ago

Saint Neots, Cambridgeshire, United Kingdom Wells & Co Full time
{"title": "Front of House Supervisor Opportunity", "subtitle": "Lead our team in delivering exceptional customer experiences", "content": "

We are seeking a talented and passionate Front of House Supervisor to lead our team in delivering an exceptional customer experience and a mouth-watering food offering at The Eaton Oak, a beautiful family-friendly pub with quality accommodation.

As a Front of House Supervisor, you will be responsible for taking ownership of the customer journey, ensuring their experience is second to none. This includes taking accurate orders, working closely with kitchen staff, and ensuring payments and receipts are correct.

You will also be responsible for confidently recommending menu and drinks offerings, observing service and standards, and reporting any incidents or issues. Additionally, you will be a supportive and proactive leader, driving results and developing your team.

To be successful in this role, you will need to demonstrate previous leadership experience in a hospitality or customer-facing environment, enthusiasm and passion for food and beer, and the ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment.

We offer a great package including competitive hourly salary and bonus, 28 days holiday, company pension scheme, retail and beer discounts, refer-a-friend bonus, meals on duty, employee assistance program, benefits portal, and career development program.

Join our team and be part of a fun culture surrounded by a supportive team, with great working environment and great prospects.

", "requirements": "
  • Previous leadership experience in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beer
  • Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
  • Result-driven and ambitious individual keen to develop your career and your team
", "company": "Wells & Co"}