Planning Team Manager

8 hours ago


Thirsk, North Yorkshire, United Kingdom Candid Hire Full time
Job Title: Planning Team Leader

Candid Hire is seeking an experienced Planning Team Leader to join our team. As a Planning Team Leader, you will be responsible for leading a team of field service planners and ensuring the efficient delivery of services to our customers.

Key Responsibilities:
  • Lead a team of field service planners to ensure the efficient delivery of services to customers
  • Develop and implement plans to improve service delivery and reduce costs
  • Work closely with regional managers to ensure engineer availability and utilization
  • Forecast resource requirements and gaps in the field, and liaise with regional managers to move resources to fill gaps or manage backlogs
  • Drive continual improvements in the planning process to deliver revenue recovery, engineer utilization, and estimation targets
  • Monitor backlogs and manage to target, and deliver customer SLA targets
  • Manage exceptions and customer complaints, and work with the Head of Service and Sales manager to understand and onboard new customer contract conditions and obligations
  • Deliver out-of-hours service cover for weekends and bank holidays, and perform performance management, target setting, and appraisals of the planning team
Requirements:
  • Solid background in field service operations management
  • Deep understanding of the challenges of remote field management and work planning
  • Team leader and team worker
  • Self-starter and communicator
  • Analytical mindset
  • Ability to operate under pressure and handle ambiguity
  • Decision maker


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