Hospitality Team Lead

1 week ago


Brimington, United Kingdom Wildes Group Full time

About the Role:

We are seeking a highly skilled and experienced Guest Services Manager to join our team at Wildes Group. As a key member of our Front of House team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.

Key Responsibilities:

  • Ensure all hotel standards and procedures are met
  • Responsibility for the Hotel operations whilst on shift
  • To continue to develop an effective, cohesive & competent team
  • To embrace and focus on the highest levels of service being delivered to our guests
  • Ensuring all relevant information is recorded and shared with the senior management team each day
  • Responsibility for the safety and security of all guests and staff
  • Hands-on approach to ensure all tasks are completed accurately

Requirements:

  • Experience as a Guest Services Manager or similar role within a similar size hotel
  • Motivated by ensuring your department and team consistently delivers an outstanding and memorable guest experience
  • Enjoy building rapport with guests and colleagues
  • Experience of leading diverse teams and coaching and developing team members
  • Excellent hotel system knowledge and experience of training others to use this confidently
  • Knowledge of the hospitality industry and a genuine desire to work in this field

About You:

You will be a professional, organised, charming and friendly individual with excellent communication skills and the ability to work on your own initiative. If you are passionate about delivering exceptional customer service and have a desire to work in the hospitality industry, we would love to hear from you.


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