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Student Services and Hospitality Coordinator
2 months ago
English Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. Our organization has expanded significantly since its foundation, establishing modern campuses, and professional learning environments in various regions around the world.
We provide a diverse range of courses, including General English, Academic and Exam preparation, and Professional Certificate programs. Our curriculum is designed to not only encourage students to enhance their language skills, but also facilitates immersion into the local culture through themes that connect the classroom to social activities which take place after classes and are a key part of our offer. We also offer additional ancillary services such as high-quality accommodation, student insurance, and transfers.
Our Mission and VisionOur mission is to provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.
Our vision is to change lives through education that makes a fundamental difference to living standards and access to learning.
Job SummaryWe are seeking a highly motivated and organized Student Services and Hospitality Coordinator to join our team. As a multifaceted support specialist, you will play a key role in ensuring the smooth operation of our student services and hospitality functions.
Key Responsibilities- Welcome new students and ensure a seamless orientation experience.
- Foster a customer service-focused culture for improved student retention.
- Lead diverse social program activities to enhance student engagement.
- Address student inquiries promptly, including courses, accommodation, and well-being.
- Efficiently manage and resolve student issues and complaints.
- Collect and analyze feedback for continuous improvement and high satisfaction.
- Coordinate with our head office on post-arrival service matters.
- Contribute to managing student accommodation and collaborate for optimal service delivery.
- Actively identify and implement opportunities for service enhancement.
- Assist with administrative tasks as required.
- Provide excellent customer service, addressing inquiries and concerns.
- Assist in managing student accommodation arrangements.
- Collaborate with the Student Services team to ensure students' well-being.
- Efficiently handle and resolve student issues or complaints.
- Assist with administrative tasks related to hospitality services.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and quick adaptability to new software.
- Ability to work both independently and within a team.
- Positive attitude and adaptability in a dynamic environment.
- Customer-focused mindset with a passion for assisting others.
- Familiarity with the education industry and study abroad programs is beneficial.
- Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
- Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
- Internship Duration: 3 to 6 months
The Student Services and Hospitality Coordinator will also be expected to demonstrate their commitment:
- To our values and regulations, including equal opportunities policy.
- To our Social, Economic, and Environmental responsibilities and minimize environmental impact in the performance of the role and actively contribute to the delivery of our Environmental Policy.
- To our Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to our campus.
