Student Services and Hospitality Coordinator

3 weeks ago

Manchester, United Kingdom English Path Full time £150
About English Path

English Path is a rapidly expanding global language school that empowers students of all ages through language learning and cultural experiences. With modern campuses in the UK, Europe, North America, and the Middle East, we provide a diverse range of courses, including General English, French, and German, as well as Academic and Exam preparation, Electives, Pathway programmes, and Professional Certificate programmes.

Our curriculum is designed to enhance students' language skills and facilitate immersion into local cultures through real-world experiences. We also offer additional services such as high-quality accommodation, student insurance, and transfers.

Role Purpose

As a Student Services and Hospitality Intern, you will play a multifaceted role within both our student services and marketing teams. Your primary responsibilities include leading engaging social program activities, creating compelling visual content to promote EP, and working closely with the Social Media Executive to enhance our online presence.

Responsibilities
  • Welcome new students and ensure a smooth orientation experience.
  • Foster a customer service-focused culture for improved student retention.
  • Lead diverse social program activities to enhance student engagement.
  • Address student inquiries promptly, including courses, accommodation, and well-being.
  • Efficiently manage and resolve student issues and complaints.
  • Collect and analyse feedback for continuous improvement and high satisfaction.
  • Coordinate with EP head office on post-arrival service matters.
  • Contribute to managing student accommodation and collaborate for optimal service delivery.
  • Actively identify and implement opportunities for service enhancement.
  • Assist with administrative tasks as required.
Customer Service and Hospitality
  • Provide excellent customer service, addressing inquiries and concerns.
  • Assist in managing student accommodation arrangements.
  • Collaborate with the Student Services team to ensure students' well-being.
  • Efficiently handle and resolve student issues or complaints.
  • Assist with administrative tasks related to hospitality services.
Eligibility and Requirements
  • Open to students applying as a requirement of their college, school, or university course.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and quick adaptability to new software.
  • Ability to work both independently and within a team.
  • Positive attitude and adaptability in a dynamic environment.
  • Customer-focused mindset with a passion for assisting others.
  • Familiarity with the education industry and study abroad programs is beneficial.
Key Performance Indicators
  • Student satisfaction scores and feedback.
  • Prompt and effective response to student inquiries.
  • Successful resolution of student issues or complaints.
  • Improvement in student retention rates.
  • Positive feedback from staff and visitors about interactions.
  • Contribution to the improvement of hospitality services.
  • Implementation of service improvements based on feedback.
What We Offer
  • Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
  • Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
  • Internship Duration: 3 to 6 months.
Other Information

The Student Services and Hospitality Intern will also be expected to demonstrate their commitment to EP's values and regulations, including equal opportunities policy, Social, Economic, and Environmental responsibilities, and Health and Safety responsibilities.

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