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Front of House Manager

2 months ago

Truro, Cornwall, United Kingdom Loungers Full time
Be the Best in the Business

Loungers is all about creating amazing experiences for our customers, and we need someone to help us make that happen. As a Front of House Supervisor, you'll be part of a talented team that's passionate about delivering exceptional service and making every customer feel welcome.

What You'll Do
  • Support the management team to maintain the highest standards of service and quality
  • Lead by example, setting the pace high for the team to ensure every customer leaves happy
  • Focus on the details, never settling for second best and always striving for excellence
  • Develop and implement strategies to drive sales and improve customer satisfaction
  • Work closely with the team to achieve targets and exceed expectations
The Perks
  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licensed Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For
  • You're probably an existing Supervisor, Team Leader, or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafùs, or coffee shops.
  • You'll have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

If you want to find out more about us, follow us on LinkedIn or on TikTok