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Practice Administrator
2 months ago
The role of receptionist in a busy GP Practice is challenging yet rewarding.
Experience in a patient/client facing role would be desirable; however, full training will be provided for the successful applicant, who will also be supported by a strong, friendly Team.
Brief Summary of RoleTo provide the first point of contact, via telephone and face to face, to patients and visitors to the Practice; directing them to the most appropriate service for their needs.
To undertake clerical duties as necessary and to enter relevant data onto the computer system.
To support clinicians during their surgeries; and liaise with all members of the Team to ensure the efficient, effective provision of our General Practice Service.
Main Duties of the JobTo greet patients and visitors in a friendly, approachable and empathetic manner. To listen to their requests and to direct them to the most appropriate Service.
To inform our patients of the varied services available to them at the Practice.
To book, cancel and re-arrange appointments as necessary.
To answer telephone enquiries promptly and professionally.
To act as chaperone within a clinical consultation when requested.
To undertake read coding of clinical information and enter this on patients' medical records.
To liaise with other agencies such as the ambulance service, hospital clinics, other practices and community services.
To open and distribute incoming post in line with practice procedure.
To be responsible for the set up of clinicians' rooms ready for use.
To be responsible for generating repeat prescriptions.
To be responsible for the management of patient notes in line with practice procedures.
About UsThe Horsefair Practice Group is a teaching/training group of practices with over 22,500 patients and delivers high-quality care to our patients.
Our staff are integrated and work seamlessly across our 3 Practice sites; supporting each other to ensure the best possible outcomes for patients.
If you are a Team Player and enjoy working as part of a strong Team, we welcome your application for our vacancy.
Job ResponsibilitiesA comprehensive Job Description is attached later in the Job advertisement and contains other terms relevant to the position.
Person SpecificationQualifications
Essential
- Having held a similar position previously and front of house patient/public facing experience.
- A Team Player; conscientious; flexible; empathetic; attention to detail; and can apply a common sense approach.
