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Security Operations Coordinator

2 months ago

Heywood, Manchester, United Kingdom SER (Staffing) Ltd Full time
Job Title: Security Service Desk Coordinator

We are seeking an experienced Security Service Desk Coordinator to join our team at SER (Staffing) Ltd. As a key player in our close-knit team, you will be responsible for coordinating visits, call outs, repairs, and remedial work for our engineers.

Key Responsibilities:
  • Manage the service desk operations, ensuring seamless communication with clients and internal teams.
  • Log, prioritize, and assign service tickets to engineers and technicians, meeting Service Level Agreements (SLAs).
  • Act as the primary point of contact for clients, providing updates on service issues, scheduling, and progress reports.
  • Escalate critical issues to senior management or specialized teams when necessary.
  • Follow up with clients to ensure customer satisfaction.
  • Compile and distribute reports as required.
  • Manage invoices and assist in the training and support of new service desk staff.
Requirements:
  • Administration experience within fire and security.
  • Exceptional communication skills.
  • The ability to multitask effectively to balance the 'to-do list.'
  • The desire to progress and build out their own team within the service coordinator role.
  • Any experience with invoicing and report writing is welcomed.
  • The ability to commute to Heywood daily, with a driving license and own vehicle.