Application Support Specialist

4 days ago


City of London, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time
Job Description

CBSbutler Holdings Limited trading as CBSbutler is seeking a skilled Application Support Specialist to join their team. The ideal candidate will have experience in diagnosing and troubleshooting software-related issues, as well as strong communication skills to deal with internal and external stakeholders.

Key Responsibilities:
  • Troubleshoot software-related issues and provide timely resolutions.
  • Act as a Helpdesk contact and liaison for support queries, ensuring effective communication with stakeholders.
  • Handle helpdesk and support queries to determine severity and response criteria, and enforce support processes to ensure adherence to Service Level Agreements (SLAs).
  • Manage and prioritize raised tickets in JIRA Service Desk, ensuring timely resolution and effective stakeholder management.
  • Identify and track bugs through to resolution, liaising with internal technical teams to resolve issues.
  • Assist in defining and documenting support processes and standards.
Desirable Skills and Experience:
  • Experience with Linux/command line, SQL, AWS, Python, Docker, Git/GitLab, Elastic stack (Elasticsearch, Logstash, Kibana), Serverless, Jira, Confluence, and agile workflow.
  • Excellent communication skills, proven problem-solving capability, and experience in customer-facing positions.

CBSbutler Holdings Limited trading as CBSbutler is an Equal Opportunities employer and encourages applicants from all backgrounds.



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