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Retail Customer Care Supervisor
2 months ago
Are you an experienced Department Manager, Supervisor, Team Leader, or Assistant Manager seeking your next career advancement? Would you like to be part of a rapidly growing organization that offers exceptional career development opportunities? Do you have a strong passion for leading teams and providing outstanding customer service? If so, we have an exciting opportunity for you.
We are currently looking for a Customer Service Manager to join our team.
This is a full-time position, and flexibility in your working hours will be essential.
Role OverviewAs a Customer Service Manager, you will oversee the cash office and checkout area, ensuring that our customers receive the highest level of service.
Your responsibilities will include:
- Leading your team to provide friendly, courteous, and efficient service in the checkout area.
- Serving as a role model by demonstrating exceptional service to our customers.
- Being highly visible and approachable to both customers and team members.
- Coaching team members to ensure they possess the necessary skills and knowledge for the checkout area.
- Ensuring compliance with company stock control procedures within designated timelines.
- Safeguarding company property, cash, and stock at all times.
- Contributing to a positive work environment that makes our stores enjoyable for all employees.
Candidate Profile
The ideal candidates will be enthusiastic, focused, and driven team players with a passion for retail and delivering excellent service.
Essential qualifications include:
- Experience managing a small to medium-sized team in a fast-paced retail setting.
- Strong numerical and problem-solving abilities.
- A flexible mindset and a proactive attitude.
- The capability to think quickly and adapt to changing situations.
At B&M, we are not just another retailer; we are one of the fastest-growing companies in the UK, with numerous stores and an ambitious plan for future openings. Joining us means becoming part of an extraordinary journey. Our commitment to our employees is unwavering, and with our continued growth, the opportunities for you are limitless.
What We Provide:- Job security and a clear pathway for career advancement and internal development.
- Comprehensive on-the-job training.
- A 10% discount across all B&M & Heron Foods stores, along with regular double discount events.
- Access to our exclusive colleague benefits portal, featuring discounts for various retailers and services.
- Wellbeing support and guidance through our Employee Assistance Programme.
- A stable and permanent 40-hour contract.
Are you ready to embark on a rewarding career journey with B&M?
B&M Retail is an equal opportunity employer, dedicated to fostering an inclusive and diverse environment for all employees.
