Retail Operations Supervisor
2 months ago
Company Overview
Frasers Group is a premier retail destination, offering a curated selection of over 200 brands that range from renowned international designers to innovative contemporary labels. With a keen focus on detail and a blend of classic and modern aesthetics, Frasers Group provides a luxurious shopping experience that is both sophisticated and accessible. Our commitment to elegance ensures that the brands we showcase remain the focal point of our offerings.
Seeking Visionary Leaders.
To maintain our ambitious trajectory, we are in search of a dedicated Retail Operations Supervisor who will honor our legacy while driving our future growth. We seek individuals who can envision possibilities where others see challenges; those who are open-minded and grounded, willing to take calculated risks for the benefit of our organization. Our team is passionate about their roles, whether in luxury fashion merchandising or retail analytics.
Role Overview
The Position.
As a Retail Operations Supervisor, you will deliver an outstanding level of personalized service to our clientele, utilizing your extensive product and brand knowledge to inspire and surpass customer expectations. A genuine enthusiasm for beauty and a commitment to providing a world-class shopping experience are essential. You will mentor and develop team members, ensuring that brand standards are upheld and all operational responsibilities are fulfilled. This position includes eligibility for both basic and enhanced commission on sales, a retail incentive program, and a generous employee discount on products. Continuous training, coaching, and support will be provided, along with numerous opportunities for career advancement.
Key Responsibilities.
- Deliver a premium shopping experience to all customers, showcasing exceptional product knowledge and expertise in beauty.
- Confidently demonstrate and apply products to customers while making recommendations to achieve sales targets.
- Drive and meet individual and team objectives, taking accountability for your sales performance and KPIs.
- Exhibit a passion for the industry and stay informed on current trends.
- Proactively enhance your own product knowledge through brand and store information, educational materials, and training sessions.
- Engage with clients to foster customer loyalty.
- Inform clients about new product ranges, offerings, and in-store events.
- Plan and execute in-store events in collaboration with the store and brand representatives.
- Maintain high standards of visual merchandising by ensuring displays are clean and organized.
- Uphold exceptional personal grooming standards in accordance with company policies.
- Assist with inventory counts and other operational tasks as needed.
- Promote the brand positively through effective product representation and company image.
- Lead by example to support and mentor Beauty Ambassadors.
- Collaborate with the store management team.
- Build strong relationships with brand representatives.
- Actively participate in team activities to contribute to store goals.
- Ensure adherence to all company policies and procedures.
- Champion our organizational culture and values.
Candidate Profile.
This opportunity is for those who are bold and ambitious.
The potential for growth is significant, and the experience is unparalleled. To maximize this opportunity, you should embody our core principles:
- Think creatively and inspire your team.
- Take ownership of your responsibilities and decisions.
- Act decisively and with purpose.
- Maintain a commercial and customer-centric mindset.
Personal Attributes.
All candidates must demonstrate the ability to provide authentic, personalized customer service.
Ability to work flexible retail hours, including evenings, weekends, and special events in a dynamic environment.
Additional Information
Employee Benefits:
- 28 days of annual leave, inclusive of public holidays.
- 20% employee discount across all Frasers Group stores.
- 50% discount on in-store uniforms.
- Opportunities for weekly, monthly, and quarterly commercial bonuses.
- Commission-based bonuses on a wide range of products.
- Long service awards.
- Discounted gym memberships.
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