Customer Service Check-In Specialist

3 weeks ago


Nailsea and Backwell, North Somerset, United Kingdom Staffline Operations Full time
Join Our Team as a Customer Service Check-In Specialist


We are seeking dedicated individuals to fill the role of Customer Service Check-In Specialist for our esteemed client, a prominent player in ground handling operations.


About the Role:
As a Customer Service Check-In Specialist, your primary responsibilities will include:

  • Verifying customer travel documentation
  • Assisting passengers with baggage check-in
  • Enforcing regulations regarding oversized luggage and applicable fees
  • Delivering exceptional customer service consistently
  • Ensuring a positive experience for all travelers
  • Facilitating the boarding process for customers
  • Utilizing both manual and automated systems for customer processing
  • Providing support during any travel disruptions
  • Adhering to airline and airport compliance standards


Ideal Candidate:
The perfect candidate will possess the following attributes:

  • A genuine passion for customer service
  • Outstanding communication abilities
  • A calm, friendly, and professional demeanor
  • Strong organizational skills
  • Quick and accurate reaction to various situations
  • Able to work effectively both independently and as part of a team
  • Capable of standing for extended periods


All candidates must provide references covering the last five years of employment, along with personal references for any employment gaps. A DBS and CTC check will be required.


Key Information and Benefits:

  • Competitive pay rate of £12.50 per hour
  • Flexible shift patterns available
  • Opportunities for permanent placement
  • On-site support from our team
  • Access to a canteen
  • Good public transport links
  • Uniform and PPE provided
  • Performance bonuses available
  • Comprehensive training provided
  • Potential for overtime


About Us:
We are a leading provider of flexible workforce solutions, committed to connecting individuals with rewarding employment opportunities.


Please note that job responsibilities may be subject to change.



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