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Travel Coordinator

2 months ago

City of London Greater London, United Kingdom HIS-MIKI Travel UK Limited Full time £25,000 - £30,000
Job Title: Telephone Agent

We are seeking a skilled Telephone Agent to join our team at HIS-MIKI Travel UK Limited. As a key member of our operations team, you will be responsible for coordinating travel arrangements, managing transportation services, and providing exceptional customer service to our clients.

Key Responsibilities:
  • Coordinate travel arrangements, including booking transportation services and managing logistics
  • Provide exceptional customer service to clients, responding to daily telephone queries and addressing concerns throughout the booking process
  • Liaise with transportation service providers, including coach companies and chauffeur car hire
  • Collaborate with colleagues and counterparts from overseas Asia offices to ensure seamless communication and service delivery
  • Fluent written and verbal communication in English is essential, with additional languages such as Japanese, Mandarin, and/or Cantonese being desirable
Requirements:
  • Minimum of 1-2 years' experience in the travel or transportation industry
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Fluency in English, with additional languages being an advantage
About Us:

HIS-MIKI Travel UK Limited is a leading global travel service provider, offering a range of travel products and services to our clients. We are committed to delivering exceptional customer service and building strong relationships with our partners and clients.