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IPS Quality Assurance Specialist

2 months ago

Shrewsbury, Shropshire, United Kingdom Service Care Solutions Full time
Job Title: IPS Quality Officer

Shropshire Council is seeking a skilled IPS Quality Officer to support the delivery of a high-quality IPS service across Shropshire, Telford & Wrekin. As a key member of the Enable team, you will work closely with the Senior IPS Specialist to ensure services adhere to the highest standards of compliance and quality assurance.

Key Responsibilities:
  • Develop and monitor quality assurance systems in line with IPS Fidelity standards.
  • Coordinate document collation, appointments, and itineraries for Enable Fidelity Reviews and Contract Review Meetings.
  • Ensure all quality assurance documentation is in place and accessible.
  • Produce key performance indicator reports and present them in various formats.
  • Collect and integrate client feedback to drive service improvements.
  • Maintain electronic data storage systems and produce regular monitoring reports for internal and external stakeholders.
  • Present data at team meetings and monitor client equality and diversity metrics.
  • Build and maintain effective working relationships with internal and external agencies.
  • Market and profile the service, deliver communications strategies, and collect employment recovery stories.
  • Manage a small caseload of clients and process service referrals.
  • Stay up to date with vocational rehabilitation practices and contribute to Enable's training initiatives.
Requirements:
  • A good level of education.
  • Experience of quality and compliance within a welfare to work arena (training will be provided).
  • Good communication and interpersonal skills, with a focus on achieving positive outcomes.
  • Ability to travel to other offices to carry out duties as required.
  • A customer-focused approach when delivering the service, ensuring engagement with service users and maintenance of an appropriate personal profile.

Working with Service Care Solutions comes with many benefits, including a specialist consultant within an experienced and dedicated recruitment team, excellent rates of pay, and a payroll service twice a week. We also offer a £250 referral bonus for successful referrals.