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Quality Assurance Specialist

2 months ago


Shrewsbury, Shropshire, United Kingdom Service Care Solutions Ltd Full time
Job Title: Compliance/Quality Assurance Auditor

Shropshire Council is seeking a skilled IPS Quality Officer to support the delivery of a high-quality IPS service across Shropshire, Telford & Wrekin. As a key member of the Enable team, you will work closely with the Senior IPS Specialist to ensure services adhere to the highest standards of compliance and quality assurance.

Key Responsibilities:

  • Compliance & Quality Assurance:
    • Develop and monitor quality assurance systems in line with IPS Fidelity standards.
    • Coordinate document collation, appointments, and itineraries for Enable Fidelity Reviews and Contract Review Meetings.
    • Ensure all quality assurance documentation is in place and accessible.
    • Produce key performance indicator reports and present them in various formats.
    • Collect and integrate client feedback to drive service improvements.
  • Data Assurance:
    • Maintain electronic data storage systems and produce regular monitoring reports for internal and external stakeholders.
    • Present data at team meetings and monitor client equality and diversity metrics.
  • Relationship Management:
    • Build and maintain effective working relationships with internal and external agencies.
    • Market and profile the service, deliver communications strategies, and collect employment recovery stories.
  • Client Caseload Management:
    • Manage a small caseload of clients and process service referrals.
  • Continuous Improvement:
    • Stay up to date with vocational rehabilitation practices and contribute to Enable's training initiatives.

Requirements:

  • A good level of education is required. Experience of quality and compliance within a welfare to work arena is ideal, but training will be provided.
  • Excellent communication and interpersonal skills are essential for achieving positive outcomes.
  • Travel to other offices may be required to carry out duties.
  • A customer-focused approach is essential when delivering the service, ensuring engagement with service users and maintenance of an appropriate personal profile.