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Quality Assurance Specialist
2 months ago
Shropshire Council is seeking a skilled IPS Quality Officer to support the delivery of a high-quality IPS service across Shropshire, Telford & Wrekin. As a key member of the Enable team, you will work closely with the Senior IPS Specialist to ensure services adhere to the highest standards of compliance and quality assurance.
Key Responsibilities:
- Compliance & Quality Assurance:
- Develop and monitor quality assurance systems in line with IPS Fidelity standards.
- Coordinate document collation, appointments, and itineraries for Enable Fidelity Reviews and Contract Review Meetings.
- Ensure all quality assurance documentation is in place and accessible.
- Produce key performance indicator reports and present them in various formats.
- Collect and integrate client feedback to drive service improvements.
- Data Assurance:
- Maintain electronic data storage systems and produce regular monitoring reports for internal and external stakeholders.
- Present data at team meetings and monitor client equality and diversity metrics.
- Relationship Management:
- Build and maintain effective working relationships with internal and external agencies.
- Market and profile the service, deliver communications strategies, and collect employment recovery stories.
- Client Caseload Management:
- Manage a small caseload of clients and process service referrals.
- Continuous Improvement:
- Stay up to date with vocational rehabilitation practices and contribute to Enable's training initiatives.
Requirements:
- A good level of education is required. Experience of quality and compliance within a welfare to work arena is ideal, but training will be provided.
- Excellent communication and interpersonal skills are essential for achieving positive outcomes.
- Travel to other offices may be required to carry out duties.
- A customer-focused approach is essential when delivering the service, ensuring engagement with service users and maintenance of an appropriate personal profile.