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Customer Service Manager
4 weeks ago
We are seeking a highly motivated and experienced Assistant Placemaker Manager to join our team at Places Leisure. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our leisure centre.
As Assistant Placemaker Manager, you will be responsible for coordinating catering and retail operations to maximize sales and profitability. This will include managing stock orders, conducting sales audits, and leading and managing employees in the catering team.
You will also be responsible for ensuring the team responds to all product enquiries from prospective and current members, and for motivating your team to create opportunities by being proactive and productive.
About YouTo be successful in this role, you will need to have previous experience of working within a similar role, ideally within a leisure/health centre environment. You will also need to have well-rounded knowledge of customer service and administration.
Ideally, you will have previous management experience and a good understanding of all aspects of running a successful leisure centre, from membership acquisition to maximizing sales and rota management.
Above all, you will need to have a genuine passion for keeping fit and creating active places and healthy people.
What We OfferWe are a large, diverse, and ambitious business that offers a comprehensive benefits package to our employees. This includes:
- Alignment with the Real Living Wage foundation
- Full Health & Fitness membership for you, a nominated adult, and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working, including part-time working, shift work, and more
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop, and cafes
- Extra perks, including huge discounts and offers from shops, cinemas, and much more