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Deputy General Manager

2 months ago

Matlock, Derbyshire, United Kingdom Hospitality Staffing UK Full time
Deputy General Manager Job Description

At Hospitality Staffing UK, we are seeking a highly skilled and experienced Deputy General Manager to join our team at a reputable Country House Hotel and Spa. As a key member of the management team, you will be responsible for ensuring the smooth day-to-day running of all hotel operations, in accordance with our brand standards and customer service expectations.

Key Responsibilities:
  • Oversee the smooth operation of all hotel departments, with a focus on food and beverage and banqueting.
  • Develop and implement strategies to increase sales and service in the food and beverage department.
  • Play an active role in the operations management of the business, ensuring that all aspects of the hotel are running efficiently and effectively.
  • Ensure that all team members are performing their roles to the highest standard, providing assistance and support when required.
  • Monitor and act on guest feedback, handling complaints and preventing problems from arising.
  • Maximize revenue opportunities and manage an effective cost programme to ensure budgeted sales and profit targets are met.
  • Support the General Manager in the development and success of the business, and lead the team when the General Manager is away.
  • Be an integral part of the re-launch of the Restaurant after refurbishment, and support the F&B team in operational standards.

We are looking for a Deputy General Manager who is a true people person, with excellent communication and leadership skills. If you have a passion for delivering exceptional customer service and a proven track record of success in a similar role, we would love to hear from you.