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Client Service Team Leader
2 months ago
Cavendish Maine is seeking an exceptional individual to lead a team of client service professionals in a commercial insurance environment. As a Client Service Team Leader, you will be responsible for developing the skills and expertise of your team to deliver exceptional service to larger and more complex business clients.
Key Responsibilities- Lead a team of client service professionals to deliver best-in-class service to commercial clients
- Develop and implement training programs to upskill your team
- Coach and performance manage team members to achieve personal development objectives
- Attract, develop, and retain talented individuals to meet business needs
- Ensure a positive, motivational, and enthusiastic working environment
- Build and maintain a strong understanding of insurance products and services
- Drive business change and allocate resources as needed
- Liaise with staff to ensure compliance and robust business transactions
- Ensure file reviews and technical audits are carried out
- Ensure contract certainty and compliance across the organization
- Act as a role model encouraging problem-solving and innovation
- Experience working in a commercial insurance environment in a comparable role
- Management experience is desirable, but the right attitude and willingness to train and support are essential
- Insurance qualifications preferred, but not essential (you must be prepared to obtain the Cert CII)
- Solid understanding of insurance market dynamics
- Good influencing, listening, and communication skills
- Salary: Up to £50,000 + Market Leading Bonus and Benefits
- Flexible working arrangements to suit the individual
- 30 days holiday
- Excellent pension
- Healthcare
- Childcare vouchers
