Product Information Management Specialist

4 days ago

Eastern England, United Kingdom ICP Full time
About the Company

ICP is a global leader in Content Operations, providing innovative solutions that drive exceptional business outcomes for top brands. Our expertise spans a wide range of industries, and we help clients elevate and enhance their content lifecycle technologies and business processes.

About the Role

This role will focus on Product Information Management services as an integral function in day-to-day martech operations. You will lead PIM support workstream for 19 brands across divisions for the client. Your responsibilities will include managing, enriching, and quality-assuring product information across brands, confirming and maintaining e-commerce field requirements, collating and escalating feedback to division teams, onboarding and upskilling brand/market teams, sharing industry best practices, and adding value at every level of client engagement.

Responsibilities
  • Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives
  • Build a good understanding of clients' business issues, industry, competitors, and brands
  • Build rapport and trust with others at all levels within ICP
  • Operate on industry best practice and deliver value and excellence at every stage
  • Maintain a solid understanding of martech, digital advertising, DAM, PIM, etc
  • Work with team members to generate new ideas and evolve and enhance existing programs
  • Work with team members to problem solve and consult with account leadership as required
  • Develop a solid understanding of client campaign and production needs
  • Drive development of work at all stages to ensure that it meets and exceeds client expectations
  • Line managing a team of 2 in Mumbai
  • Hosting single or group training sessions with stakeholders and users, as requested by client
  • Generating and providing reports to program team and stakeholders
  • Support the PIM market model across its channels, workflows, and processes
  • Main point of contact for support and engagement clients and stakeholders
  • Lead & conduct product data review, cleansing, enrichment, and validation
  • Execution of strategies and best practices 'icp' recommends to clients
  • Onboard and upskill brand and market teams
  • Align channels and templates to meet the requirements needed
  • Lead team meetings, identifying and addressing possible queries raised or escalating when appropriate
  • Lead and ensure execution of established account process across team
  • Foster a culture of expertise and operational excellence
  • Strategically consult on the development of deliverables at all stages to ensure that it meets and exceeds client expectations, identifying opportunities and better WoW with your clients and for the business

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