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German Customer Care Specialist
2 months ago
This is a unique opportunity to work as a German-speaking customer care specialist in a hybrid role that combines office and remote work. As a key member of our team, you will provide exceptional support to restaurant and hotel clients across the DACH region, utilizing your fluent German language skills to resolve technical issues and provide personalized assistance.
Key Responsibilities:- Provide technical support to clients via phone and email, utilizing your German language skills to communicate effectively.
- Manage and coordinate staff training enquiries, ensuring seamless onboarding and upskilling.
- Assist with new product enquiries, providing detailed information and support documentation to customers.
- Log and resolve technical issues, including logging-on problems and printer/laptop setup.
- Previous customer care experience, preferably in a technical environment.
- Fluent German language skills, with excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, with a strong attention to detail and problem-solving skills.
- A competitive salary of up to £30,000, with a 10% bonus and 5 weeks' holiday.
- Opportunities for overtime and career progression, with a generous bonus structure.
- A dynamic and supportive work environment, with a focus on employee well-being and development.
