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Sales Operations Manager
2 months ago
MBR Partners is seeking a highly skilled Sales Operations Manager to join our team. As a Sales Operations Manager, you will play a critical role in supporting the commercial team in developing and operating processes, systems, and tools that will drive business growth and excellence.
Key Responsibilities- Reporting and Analysis: Develop and maintain a suite of standardized reports to support the sales team and senior management. Lead the management of complex bids, producing and managing the Bid responsibility matrix and associated governance in collaboration with the appointed sales and Pre-sales prime. Conduct analysis to understand the health of the sales pipeline, drawing insights to support the formulation of appropriate action plans. Provide required reporting, analytics, and business intelligence. Produce accurate reports and dashboards for planning and performance management purposes, such as forecasting, tracking key business metrics, performance metrics, and churn rates.
- Sales Enablement: Support Sales Management with information and insights to coach reps to maximize performance. Manage the Sales training plan, identifying training/skills gaps within the team and arranging courses. Act as a subject matter expert on various company systems related to sales management. Orchestrate regular training on key processes like lead and opportunity management. Define and ensure consistent application of sales KPIs and dashboards. Manage the on-boarding of new Sales team members. Coordinate and drive the sales review meetings.
- Sales Process Compliance: Govern and continually review and enhance the sales process to ensure adoption of best practice. Support sales leadership on common methodologies of sales process. Develop and deliver a roadmap for sales operations to improve efficiency and effectiveness of the sales function. Ensure availability of and provision of relevant bookings, pipeline, and forecast reports and dashboards to Sales Management. Guide the roll out of new processes, ensure adoption, monitoring, and ongoing management. Ensure compliance with the delegated authority matrix. Ensure the application of policies and practices that ensure the protection of the commercial, financial, and legal risks of the company.
- Performance: CRM management and re-design/optimization to provide robust measurement of activity and performance. CRM training for the sales team. Define and then implement a strategic CRM approach. Work with the CRM to identify process improvements, automate where possible, and integrate workflows within current processes.
The ideal candidate will have prior experience with Salesforce and be able to coach senior staff in its use. The candidate must be comfortable working in a sole contributor role and not require a team to deliver results. The salary level will be depending on experience, and the position could be either permanent or contract.
