Returns Clerk

1 month ago


Worksop, Nottinghamshire, United Kingdom Culina Group Full time

Returns Clerk Job Description

We are seeking a skilled Returns Clerk to support our Operations team at our Harworth site. As a Returns Clerk, you will work within the Stock Team and contribute to the smooth and effective processing of all site returns & damages.

Key Responsibilities:

  • Manage all returns effectively and accurately.
  • Record, investigate, and resolve Customer claims, meeting deadlines.
  • Organize and process Returns from the Customer, ensuring stock accuracy.
  • Prepare daily and monthly reports, both internally and to the Customer.
  • Process all returned stock, from receipt to put away, including rework.
  • Ensure all returns are received at site and processed in line with the customer requirements.
  • Advise on quality issues immediately, liaising with the stock team.

Requirements:

  • Demonstrate expertise in a busy and demanding environment.
  • Be flexible and adaptable to meet business requirements, particularly at peak periods.
  • Cover other areas of the office teams as needed.
  • Work to tight deadlines and manage time effectively.
  • Demonstrate attention to detail.
  • Exhibit excellent problem-solving skills.
  • Have excellent organizational and communication skills.
  • Good PC skills and knowledge of Microsoft packages essential.
  • Knowledge of Autostore.

Additional Information:

We are committed to employee development and recognizing success for hard-working performers. Our dedicated learning and development programs are open to every employee, giving you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

We offer a wide range of benefits, including:

  • Annual Leave – Competitive holiday entitlement of 20 days plus bank holidays.
  • Pension scheme – We contribute 4% employee and 4% employer.
  • Life Assurance – x2 your annual salary.
  • Wellness – Via our Employee Assistance Program, we offer immediate access to a confidential telephone counseling and legal information service.
  • Eye Care Vouchers – We provide substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition – We recognize employees who have gone the extra mile via Employee of the Month and Year, special recognition, and long service awards.
  • Everyday discounts – Via our benefit platform, you will have access to over 50 retailer discounts for everyday savings.

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