Returns Coordinator

2 months ago


Worksop, Nottinghamshire, United Kingdom Culina Group Full time

Returns Clerk Job Description

We are seeking a skilled Returns Clerk to support our Operations team at our Harworth site. As a Returns Clerk, you will work within the Stock Team and contribute to the smooth and effective processing of all site returns & damages.

Key Responsibilities:

  • Manage all returns effectively and accurately.
  • Record, investigate, and resolve Customer claims, meeting deadlines.
  • Organize and process Returns from the Customer, ensuring stock accuracy.
  • Prepare daily and monthly reports, both internally and to the Customer.
  • Process all returned stock, from receipt to put away, including rework.
  • Ensure all returns are received at site and processed in line with the customer requirements.
  • Advise on quality issues immediately, liaising with the stock team.

Requirements:

  • Demonstrate expertise in a busy and demanding environment.
  • Be flexible and adaptable to meet business requirements, particularly at peak periods.
  • Be able to cover other areas of the office teams.
  • Work to tight deadlines and manage time effectively.
  • Demonstrate attention to detail.
  • Exhibit excellent problem-solving skills.
  • Have excellent organizational and communication skills.
  • Good PC skills and knowledge of Microsoft packages essential.
  • Knowledge of Autostore.

About Us:

Culina Group is an inclusive and diverse organization committed to employee development and recognizing success. We offer a range of benefits, including:

  • Competitive holiday entitlement.
  • Pension scheme with employer contribution.
  • Life assurance.
  • Wellness program.
  • Eye care vouchers.
  • Reward and recognition program.
  • Everyday discounts.

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