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Customer Service Representative

2 months ago

Caerphilly, United Kingdom Reed Full time
Customer Service Co-ordinator

We are seeking a highly skilled Customer Service Co-ordinator who is passionate about delivering exceptional customer experiences and making every interaction effortless. As a Customer Service Co-ordinator, you will play a crucial role in 'Delivering the Promise' to each customer, ensuring a world-class level of service.

This role is ideal for someone with a genuine customer service mindset, resilience, and the ability to thrive in a fast-paced environment.

Key Responsibilities:
  • Develop and maintain a thorough knowledge of the company's products, services, and pricing.
  • Communicate effectively with customers regarding orders, stock availability, delivery schedules, and sales history.
  • Provide exceptional customer service by keeping customers fully informed about the status of their orders.
  • Collaborate with various departments including sales, technical services, production, and warehouse to confirm the status of orders and resolve any customer complaints.
  • Enter data into databases and business systems to maintain accurate customer records, track orders and deliveries, and generate sales reports and statistics.
  • Uphold a professional attitude in all customer interactions.
  • Participate in all training necessary to maintain the skills required for the role.
  • Work safely and proactively with regard to all health and safety and environmental issues.
  • Demonstrate a flexible attitude towards working additional hours to meet deadlines.
  • Embrace new methods of working and new technology introduced by the company and undergo training as directed.
Requirements:
  • A customer-first approach with a desire to provide top-notch service.
  • Excellent team player with the ability to think on your feet and be resourceful.
  • Strong resilience and capability to work well under pressure.
  • Proficient conversational skills and a professional demeanor.
  • High level of IT literacy with a focus on accuracy and attention to detail.
  • Willingness to adapt to new methods and technologies.
What We Offer:
  • Great progression company with scope to progress and develop
  • Hybrid working
  • Flexible working hours
  • Free on site parking
  • 25 days holiday plus bank holiday
  • Great company and culture