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Customer Support Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Support Advisor to join our team at Trinity Estates. As a key member of our property management team, you will be responsible for providing exceptional customer service to our clients and property managers.
Key Responsibilities- Customer Enquiries: Respond to a range of customer enquiries in a timely and professional manner, providing accurate and helpful information to resolve issues.
- Portfolio Administration: Manage the administration of our property portfolio, including requisitioning and provision of information to team members and clients as required.
- Communication: Develop and maintain effective communication with clients, property managers, and internal stakeholders to ensure seamless service delivery.
- Problem-Solving: Analyze and resolve customer issues in a logical and methodical manner, using sound judgment and decision-making skills.
- Process Improvement: Contribute to the development and implementation of processes to improve customer satisfaction and retention rates.
- Communication Skills: Excellent written and verbal communication skills, with the ability to present information in a clear and concise manner.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to evaluate options and make informed decisions.
- Organizational Skills: Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
- Technical Skills: Proficient in using technology to manage customer interactions and administrative tasks.
