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Student Services and Hospitality Coordinator
2 months ago
English Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. Our organization has expanded significantly since its foundation, establishing modern campuses and professional learning environments in various regions.
Our MissionWe provide a diverse range of courses, including General English, Academic and Exam preparation, and Professional Certificate programs. Our curriculum is designed to not only encourage students to enhance their language skills but also facilitates immersion into the local culture through themes that connect the classroom to social activities.
Our ValuesWe are committed to providing high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel. Our goal is to change lives through education that makes a fundamental difference to living standards and access to learning.
Job DescriptionAs a Student Services and Hospitality Intern, you will play a multifaceted role within both our student services and marketing teams. Your primary responsibilities include leading engaging social program activities and creating compelling visual content to promote EP.
Key Responsibilities:- Foster a customer service-focused culture for improved student retention.
- Address student inquiries promptly, including courses, accommodation, and well-being.
- Efficiently manage and resolve student issues and complaints.
- Coordinate with EP head office on post-arrival service matters.
- Contribute to managing student accommodation and collaborate for optimal service delivery.
- Actively identify and implement opportunities for service enhancement.
- Provide excellent customer service, addressing inquiries and concerns.
- Assist in managing student accommodation arrangements.
- Collaborate with the Student Services team to ensure students' well-being.
- Efficiently handle and resolve student issues or complaints.
- Assist with administrative tasks related to hospitality services.
- Proficiency in Microsoft Office Suite and quick adaptability to new software.
- Key Performance Indicators: Successful resolution of student issues or complaints, Contribution to the improvement of hospitality services, Implementation of service improvements based on feedback.
- Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
- Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
- To EP's values and regulations, including equal opportunities policy.
- To EP's Social, Economic, and Environmental responsibilities and minimize environmental impact in the performance of the role and actively contribute to the delivery of EP's Environmental Policy.
