Community Assistance Advisor

3 weeks ago


Devon, United Kingdom Devon County Council Full time

Position Overview:
We are seeking a dedicated individual to join our team as a Care Support Specialist. This role is pivotal in providing assistance and guidance to unpaid carers, ensuring they receive the necessary support and information.

About Us:
We are a well-respected charity committed to enhancing the health and wellbeing of individuals within our community. Our organization plays a significant role in supporting thousands of carers across the region, ensuring they are recognized and assisted in their vital roles.

Key Responsibilities:
As a Care Support Specialist, you will be the first point of contact for all inquiries related to our services. Your responsibilities will include:

  • Responding to inquiries via various communication channels in a professional and empathetic manner.
  • Providing information and resources to carers, ensuring they are directed to the appropriate support services.
  • Conducting follow-up calls to assess the needs of referred individuals.
  • Utilizing strong organizational skills to manage multiple inquiries and prioritize tasks effectively.

Working Hours:
This position primarily operates during weekdays, with an expectation to work occasional weekend shifts.

Qualifications:
We are looking for candidates who possess:

  • Experience in customer service or working with individuals with complex needs.
  • A solid understanding of the challenges faced by unpaid carers.
  • Strong IT skills and the ability to navigate multiple systems.
  • Excellent record-keeping and attention to detail.
  • Effective listening and communication skills.

Training and Development:
We value the growth of our team members and provide comprehensive training to equip you with the necessary skills to excel in this role.

Commitment to Safeguarding:
Our organization is dedicated to safeguarding the welfare of vulnerable individuals and expects all employees to uphold this commitment.


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