Mental Health Support Specialist

5 days ago


Birkenhead, Wirral, United Kingdom Cheshire and Wirral Partnership NHS Foundation Trust Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Receptionist to support our Front of House operations at Delamere Resource Centre. As a key member of our team, you will provide exceptional customer service to our service users, carers, and colleagues, ensuring a warm and welcoming environment.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for managing incoming calls, responding to queries, and providing administrative support to our team.

We are committed to providing high-quality administrative support services to our service users, carers, and colleagues. As a Receptionist, you will play a vital role in ensuring the smooth operation of our Front of House services.

Main Responsibilities
  • Answering telephone queries and responding to emails
  • Providing administrative support to the team, including data entry and filing
  • Managing incoming calls and responding to queries
  • Providing exceptional customer service to service users, carers, and colleagues
Working with Us

Cheshire and Wirral Partnership NHS Foundation Trust is a leading provider of health and care services in the region. We are committed to delivering high-quality services that meet the needs of our service users and carers.

We are proud to be an accredited Veteran Aware organization, committed to delivering on the principles of the Armed Forces Covenant. We offer a range of benefits, including access to training and development opportunities, a supportive work environment, and a competitive salary.

Person Specification

We are looking for a candidate who possesses the following skills and qualifications:

  • NVQ Level 2 Business and Administration or equivalent
  • Knowledge and use of Microsoft Office
  • Knowledge and understanding of Data Protection Act

Desirable criteria include NVQ Level 2 Customer Care and general office duties, such as filing and photocopying.


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