Technical Support Specialist

4 days ago

Manchester, New Hampshire, United Kingdom European Tech Recruit Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at European Tech Recruit. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring their software needs are met, and resolving any technical issues that may arise.

Key Responsibilities

  • Technical Support
    • Respond to customer queries in a timely and professional manner
    • Triage and reproduce support queries raised by internal and external customers
    • Use your software knowledge to troubleshoot and provide valuable support
    • Manage client support updates promptly, collecting information from relevant internal departments
    • Track and manage incidents using ticketing systems, ensuring that issues are resolved within agreed-upon timelines
  • Service Delivery
    • Prepare and provide service management reporting
    • Facilitate high-priority incident and problem management
    • Facilitate client contracts regarding support obligations
    • Recommend and implement service improvements
  • Key Requirements
    • Minimum 3 years of experience supporting software clients
    • AWS experience
    • ITIL certified required
    • Build rapport with clients and collaborate with internal teams
    • Analytical mindset to understand complex problems, analyze data, and provide recommendations for clients
    • Efficiently manage time and complete priorities
    • Excellent verbal and written communication skills with a focus on creating a positive customer experience
    • Strong understanding of software solutions and how to diagnose and resolve issues effectively
    • Experience in Jira service management system or similar required

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application.

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