IT Support Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom Talent Torch Full time
Job Title: 3rd Line IT Support

Job Summary:

We are seeking an experienced 3rd Line IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support for complex IT issues, acting as an escalation point for 1st and 2nd Line Engineers, and managing and resolving 3rd Line incidents and service requests within agreed SLAs.

Key Responsibilities:

  • Provide expert technical support for complex IT issues.
  • Act as an escalation point for 1st and 2nd Line Engineers.
  • Manage and resolve 3rd Line incidents and service requests within agreed SLAs.
  • Support new product testing, onboarding, and integration into the business.
  • Lead technical responses in major incidents or priority 1 situations.
  • Identify and implement technical and process improvements.
  • Ensure thorough documentation of issues and resolutions.

Requirements:

  • Minimum 3 years in a similar role, with strong hands-on experience.
  • Advanced knowledge of Windows Server, Office 365, Active Directory, networking, and backup technologies.
  • Ability to troubleshoot complex problems with a proactive mindset.
  • Confident and clear communicator across all levels.
  • Ability to prioritize tasks and manage time effectively.
  • Able to thrive in a dynamic, fast-changing environment.

What We Offer:

  • Bespoke training plan to meet both personal and business development goals.
  • 20 days of annual leave (increasing to 25 with experience) plus statutory bank holidays.
  • Access to our Work Fitness scheme and internal gym.
  • Private healthcare scheme (post-probation).
  • Regular team-building events and opportunities to grow within the company.

How to Apply:

Ready to take your career to the next level? Email your CV to talent@talent-torch.co.uk or submit your CV through our website.


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