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Senior Contract Administrator
2 months ago
Job Title: Senior Contract Administrator
Job Summary:
We are seeking a highly organized and dynamic Senior Contract Administrator to join our team at Hales Group. As a key member of our head office team, you will play a crucial part in supporting the smooth operation of our reactive maintenance and servicing contracts, specifically within the social housing sector.
Key Responsibilities:
- Administrative Support: Oversee and support the admin team in their daily, weekly, and monthly tasks, ensuring the efficient management of reactive maintenance and servicing contracts in gas, hot water, and central heating services.
- Team Training & Development: Provide training for new admin staff during onboarding and assist with the recruitment and interviewing process for any team vacancies.
- Planning & Scheduling: Manage the daily planning and scheduling of both small and large works to meet Service Level Agreements (SLAs) across various contracts.
- Communication: Liaise regularly with office staff, field engineers, clients, and residents to ensure seamless operations.
- Reporting: Report directly to the Senior Contract Manager, providing updates on contract performance, team efficiency, and any process improvements.
Requirements:
- Language Skills: Excellent written and verbal communication skills in English are essential.
- Experience: Minimum of 3 years in planning/scheduling operative diaries. Minimum of 2 years' experience in the gas/heating and hot water industry.
- Technical Skills: Proficient in Microsoft Office Suite. Experience with CRM systems (willingness to learn new systems is essential).
- Reporting & Stakeholder Communication: Demonstrated ability in report writing and effectively communicating with stakeholders.
- Work Ethic: Able to thrive in a fast-paced environment with shifting priorities, demonstrating adaptability and a proactive attitude.
About Us:
Hales Group is a leading provider of commercial heating solutions, offering comprehensive services in Building Management Systems (BMS), control equipment, and all related mechanical and electrical work.
