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IT Support Specialist
2 months ago
MFK Recruitment is seeking a skilled 2nd Line IT Support Engineer to join our reputable client's team in Saint Leonards.
Our client is a dynamic and fast-growing organisation that specialises in the design, implementation, and support of Cloud services and business applications, including IT managed services, IT infrastructure support, hosted collaboration, and mobile communication solutions.
The successful candidate will be responsible for installing and supporting IT systems and infrastructure for our clients, providing technical guidance and resolving issues within SLA guidelines.
Key Responsibilities:- Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
- Provide technical guidance and resolve issues within SLA guidelines.
- Assist with managing company internal IT systems.
- Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
- Assist with IT project implementations, from planning and design, through to completion.
- Accurately record all support calls in our ticket management system.
- Proactively monitor support queues and respond in a timely way.
- Carry out scheduled maintenance and updates on client environments.
- Always follow a best practice approach to cyber and network security.
- Maintain a polite and professional approach at all times.
- Prepare hardware prior to delivery, including deploying OS image, Microsoft 365, security application.
- Assist with onsite client deployments.
- Visit client sites to conclude escalated helpdesk support cases.
- Microsoft technologies: 365, Azure, Windows, AD, Server OS.
- Cyber security: firewalls, web filters, advanced protection and recovery.
- Networking: Configuring, maintaining & troubleshooting.
- Cloud technologies: 365, Azure, SharePoint, OneDrive.
- Configuring & maintaining devices with Microsoft Endpoint Management.
- Virtualisation: VMware / Hyper-V.
- Backup solutions: On-prem & cloud.
- Telecoms: Microsoft Teams & Splicecom systems.
- OS Support: Windows & Apple.
- Willing to travel to customer sites.
- Flexible with work hours, successful candidate will take part in an extended support rota.
- A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security).
- Experience of working with and supporting a range of information technologies.
- A minimum of three years' experience in a similar IT role.
Desirable Qualifications:
- Microsoft Certified – Azure or 365 related.
- Cisco.
- CompTIA.
