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Card Factory Team Leader

2 months ago

Cambridge, Cambridgeshire, United Kingdom Card Factory Full time
Customer Experience and Operational Excellence

We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to help us achieve this goal.

As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in delivering commercial growth and developing a team culture that puts the customer at the heart of everything we do.

You will lead the team to deliver great standards and exceptional service every day, and be responsible for reviewing store performance data and making commercially-minded decisions.

We are looking for someone who is customer-centric, passionate about driving excellence in service, and has good leadership skills, a positive forward-thinking approach, and is an engaging and enthusiastic team player.

Key Responsibilities:

  • Support Store Manager in delivering commercial growth
  • Develop a team culture that puts the customer at the heart of everything we do
  • Lead the team to deliver great standards and exceptional service
  • Review store performance data and make commercially-minded decisions

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package