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Customer Service Specialist
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Specialist at HMP Chelmsford Prison Library. As a key member of our team, you will play a vital role in delivering a high-quality library service to prisoners, supporting their literacy, health, and wellbeing, and promoting family cohesion.
About the RoleThe Customer Specialist will work closely with the Prison Library Supervisor to deliver a library service that meets the needs of prisoners, including providing support and guidance to Prisoner Orderlies on basic library procedures. You will be responsible for dealing with subject knowledge-based queries and activities, working collaboratively with colleagues to drive productivity and continuous improvement across customer processes.
Key Responsibilities- Support the delivery of a prison library service, including providing support and guidance to Prisoner Orderlies on basic library procedures.
- Deal with subject knowledge-based queries and activities, providing accurate and timely information to prisoners.
- Work collaboratively with colleagues to drive productivity and continuous improvement across customer processes.
- Collate relevant information from various sources to resolve complex enquiries or customer complaints in a timely fashion.
To be successful in this role, you will need to have:
Excellent communication and interpersonal skills, with the ability to work effectively with prisoners, colleagues, and other stakeholders.Good knowledge of library procedures and practices, with the ability to develop skills and knowledge in the role.Confident, assertive, and emotionally resilient, with the ability to maintain empathy for prisoners with complex needs.Ability to work flexibly, including working evenings and weekends, and to respond to a rapidly changing environment.Library experience is desirable, although full training will be provided.Why Essex?Essex County Council is a Disability Confident Leader, committed to interviewing all disabled applicants who choose to apply under our Job Interview Scheme. We are also committed to interviewing all veterans and care leavers who meet the minimum requirements of the role.
