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IT Support and Administration Specialist
2 months ago
Scot Lewis Associates is seeking a dedicated IT Operations Engineer to become an integral part of our dynamic team. This position is perfect for individuals who are prepared to play a crucial role in maintaining the efficient and secure functioning of workstations, internal servers, and network infrastructure on a global scale.
Key Responsibilities:
- Global IT Support: Deliver 1st, 2nd, and 3rd line support across various time zones, ensuring seamless productivity.
- System Administration: Manage daily oversight, support, and administration of all internal systems, servers, and devices.
- User Documentation & Training: Develop comprehensive how-to guides and troubleshooting documents, and provide technical training tailored to users with diverse IT expertise.
- Project Collaboration: Collaborate closely with the infrastructure team on significant projects, aiding in the implementation of new technologies.
- Network & Security Management: Administer global telephony systems, oversee internal networks, and ensure effective security protocols are established.
Skills & Experience:
- Experience: At least 3 years in system support or administration.
- Technical Expertise: Strong knowledge of Windows OS (Windows 10+, Server 2012r2+), Mac OS, Microsoft Active Directory, Office 365, and IT Helpdesk software (Sysaid, Jira, Zendesk).
- Hardware & Networking: Proficient in hardware (HP/Dell/Lenovo), networking (Cisco, Meraki, Ubiquiti), and basic scripting (Powershell/Bash).
- Security & MDM: Familiar with security software (Sophos, CrowdStrike, Bitdefender) and MDM tools (Intune, JAMF, JumpCloud).
- System Monitoring: Knowledgeable in monitoring tools such as Zabbix, Datadog, or New Relic.
- Communication: Exceptional interpersonal skills, capable of assisting users at all levels.
Why Join Us?
- Competitive Salary: Earn between £28,000 and £32,000, based on experience.
- Hybrid Working: 1 day a week in the office
- Career Advancement: Opportunities to enhance your skill set and progress within the organization.
- Supportive Environment: Collaborate in a team-oriented atmosphere where your contributions are appreciated.
- Innovative Technology: Engage with cutting-edge IT support tools and technologies.
This position offers the opportunity to make a substantial impact within a global organization, with pathways for professional development and exposure to the latest technologies. If you are ready to embrace a new challenge in your IT career, we encourage you to consider this opportunity.
