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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Oulton Hall Hotel, Spa & Golf Resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their queries and resolving any issues in a friendly and professional manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments.
- Process payments and handle administrative tasks, such as answering phone calls and responding to emails.
- Work collaboratively with the hotel team to ensure seamless operations and excellent guest satisfaction.
Requirements:
- Passion for delivering outstanding customer service.
- Experience working in a customer-facing role, preferably in the hospitality industry.
- Strong conflict resolution skills and ability to work under pressure.
- Excellent time management and organizational skills.
What We Offer:
Oulton Hall Hotel, Spa & Golf Resort is a 4-star hotel located on the outskirts of Leeds, offering a range of amenities, including a gym, pool, and spa. As a member of our team, you will enjoy a range of benefits, including:
Free health club membership.Discounts on golf, hotel stays, and other services.Support with training and professional qualifications.Access to an Employee Assistance Program.Refer a friend scheme.Free parking.About Us:
Oulton Hall Hotel, Spa & Golf Resort is a Disability Confident employer, committed to diversity, inclusion, and equal opportunities for all. We are proud to support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.
