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Sales and Service Manager
2 months ago
This is an exciting opportunity to join Cast UK Limited as a Customer Service Manager, where you will be responsible for the day-to-day management of the Customer Service Team. Your primary focus will be on controlling and developing branch-based sales and margin in line with Company standards of performance.
Key Responsibilities- Staff Performance Management: Continuously assess staff against identified performance criteria and address issues of performance and conduct by applying company policies.
- Training and Development: Ensure all training requirements are met and regularly reviewed.
- Sales Strategy: Develop and implement sales plans that are focused on retaining and expanding business levels with existing customers and gaining new customers.
- Team Performance: Ensure targets are clearly understood by the team and met on a consistent basis.
- Collaboration: Develop and maintain a close working relationship with the Field Sales team to ensure effective coordination of sales activities.
- Order Processing: Ensure that customer orders are processed accurately and in a timely manner.
- Communication: Continually seek to improve communications between branch functions to achieve the highest levels of customer service.
- Customer Service Skills: Excellent customer service skills are essential for this role.
- Sales Experience: Outbound sales experience is required.
- Relationship Building: A proven track record of building and maintaining customer relationships is necessary.
- Leadership: Good leadership skills are required to manage the Customer Service Team.
- Critical Thinking: The ability to think critically, analyze situations, and make informed decisions to resolve customer concerns is essential.
- Communication: The ability to communicate well with the team and with customers is required.
- Customer Understanding: The ability to understand customers' needs, emotions, and motivations is necessary.
