IT Support Specialist

7 days ago

Bracknell, Bracknell Forest, United Kingdom IT Talent Solutions Ltd Full time

Technical Support Role

We are seeking a skilled Technical Support Analyst to join our team at IT Talent Solutions Ltd in Bracknell.

This is an exciting opportunity to work in a dynamic and collaborative environment where your expertise will be valued and your career can thrive.

Key Responsibilities:

  • Provide technical support, troubleshooting, and resolving a wide range of IT issues, including hardware, software, and network-related queries.
  • Assist with escalations from 1st line support, ensuring timely resolution and excellent service delivery.
  • Collaborate with internal teams and external vendors to resolve complex technical issues.
  • Monitor system performance, proactively identifying potential issues and implementing effective solutions.
  • Maintain documentation and support procedures, contributing to knowledge sharing across the team.
  • Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the IT support function.

Requirements:

  • Proven experience in a technical support role, with a strong understanding of IT infrastructure, including Windows Server, Active Directory, Office 365, and networking.
  • Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to provide a high level of customer service.
  • Familiarity with ITIL frameworks and best practices is an advantage.
  • Ability to work independently as well as in a collaborative team environment.

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