Service Delivery Coordinator

5 days ago


Brighton, Brighton and Hove, United Kingdom Accurate Background Full time

Key Responsibilities

  • Deliver exceptional customer service to clients, ensuring their needs are met and exceeded.
  • Collaborate with internal teams to ensure seamless service delivery and effective communication.
  • Process and resolve client queries and issues in a timely and efficient manner, adhering to established service level agreements.
  • Maintain compliance with company policies and procedures, including data protection, information security, health and safety, and IT acceptable use.

Key Performance Indicators

  • Manage and resolve client queries and issues within agreed timeframes.
  • Provide administrative support to clients, including timely responses to queries and updates on screening progress.
  • Escalate complex or serious issues to the Operational Team Leader and/or CRM as necessary.
  • Document and escalate recurring or avoidable issues to the Operational Team Leader and/or CRM for resolution.

Requirements

  • 1+ years of experience in a customer-facing role.
  • Proficiency in IT systems and ability to learn new technologies.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to work in a fast-paced environment and adapt to changing priorities.

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