Service Delivery Coordinator
5 days ago
Key Responsibilities
- Deliver exceptional customer service to clients, ensuring their needs are met and exceeded.
- Collaborate with internal teams to ensure seamless service delivery and effective communication.
- Process and resolve client queries and issues in a timely and efficient manner, adhering to established service level agreements.
- Maintain compliance with company policies and procedures, including data protection, information security, health and safety, and IT acceptable use.
Key Performance Indicators
- Manage and resolve client queries and issues within agreed timeframes.
- Provide administrative support to clients, including timely responses to queries and updates on screening progress.
- Escalate complex or serious issues to the Operational Team Leader and/or CRM as necessary.
- Document and escalate recurring or avoidable issues to the Operational Team Leader and/or CRM for resolution.
Requirements
- 1+ years of experience in a customer-facing role.
- Proficiency in IT systems and ability to learn new technologies.
- Excellent communication and interpersonal skills.
- Demonstrated ability to work in a fast-paced environment and adapt to changing priorities.
-
Care Coordinator
2 days ago
Brighton, Brighton and Hove, United Kingdom Cera Care Full timeJob Summary:Cera Care is seeking a highly skilled Care Coordinator to join our team. As a Care Coordinator, you will play a critical role in ensuring the delivery of high-quality care services to our clients.Key Responsibilities:Manage the delivery of care services to clients, ensuring that care workers are matched to clients based on their needs and...
-
Care Coordinator
2 days ago
Brighton, Brighton and Hove, United Kingdom Cera Care Full timeJob Summary:Cera Care is seeking a highly skilled Care Coordinator to join our team. As a Care Coordinator, you will play a critical role in ensuring the delivery of high-quality care services to our clients.Key Responsibilities:Manage the delivery of care services to clients, ensuring that care workers are matched to clients based on their needs and...
-
Service Contract Coordinator
3 days ago
Brighton, Brighton and Hove, United Kingdom CCC Mitte GmbH Full timeThe Service Contract Coordinator will play a pivotal role in ensuring the delivery of high-quality services to our clients. This role will incorporate line management for service leads, providing support and guidance where individual cases are particularly challenging and/or complex. It will also support the overall management and delivery of our services...
-
Service Contract Coordinator
3 days ago
Brighton, Brighton and Hove, United Kingdom CCC Mitte GmbH Full timeThe Service Contract Coordinator will play a pivotal role in ensuring the delivery of high-quality services to our clients. This role will incorporate line management for service leads, providing support and guidance where individual cases are particularly challenging and/or complex. It will also support the overall management and delivery of our services...
-
Service Delivery Manager
7 days ago
Brighton, Brighton and Hove, United Kingdom Carbon 60 Full timeJob Title: Service Delivery ManagerJob Type: PermanentSalary: £50,000 + Bonuses + Corporate benefitsJob Summary:We are seeking an experienced Service Delivery Manager to join our client's site in Brighton, to oversee the events and hospitality services. The successful candidate will be responsible for leading the team to deliver high-quality services daily...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timePosition Overview:This role is integral to the coordination of the Staying Well Brighton and Hove initiative, which provides essential out-of-hours assistance to individuals facing acute distress.Compensation and Benefits:Southdown provides a competitive salary along with a generous vehicle allowance, pension contributions, and a comprehensive employee...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timeAbout the Role: Southdown is pleased to offer a competitive compensation package that includes a generous vehicle allowance, pension contributions, and a comprehensive employee assistance program (EAP), alongside a robust healthcare plan. Additional benefits encompass eligibility for a Blue Light Card and participation in the Cycle to Work Scheme. Position...
-
Wellbeing Services Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Sussex Partnership NHS Foundation Trust Full timeJob Overview The Wellbeing Services Coordinator plays a pivotal role in facilitating the achievement of the objectives set forth by the Brighton and Hove Wellbeing Service. This position is essential in ensuring that patients receive timely and appropriate care from qualified professionals. In this role, the Coordinator will manage various...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timePosition Overview:This role is pivotal in managing the Staying Well Brighton and Hove initiative, which provides essential out-of-hours assistance to individuals facing acute distress.Compensation and Benefits:Southdown offers a competitive salary structure along with a generous vehicle allowance. Additional benefits include a pension plan, employee...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timeAbout the Role:This position is responsible for overseeing the Staying Well Brighton and Hove initiative, which provides essential out-of-hours assistance to individuals facing acute distress.Compensation and Benefits:Southdown offers a competitive salary along with a generous car allowance, pension plan, and comprehensive healthcare package. Employees also...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timePosition OverviewSouthdown provides a competitive compensation package, including a generous vehicle allowance, retirement plan, employee support services, and a comprehensive healthcare plan, along with various additional perks.This position is responsible for overseeing the Staying Well Brighton and Hove initiative, which is a pioneering program designed...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timePosition OverviewSouthdown provides a competitive compensation package, including a substantial vehicle allowance, retirement plan, employee support services, and a comprehensive healthcare program. Additional benefits include eligibility for a Blue Light Card and participation in the Cycle to Work Scheme.This position is responsible for overseeing the...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timePosition OverviewSouthdown provides a competitive compensation package, including a substantial vehicle allowance, retirement plan, employee support services, and a comprehensive healthcare program. Additionally, employees may qualify for benefits such as the Blue Light Card and the Cycle to Work Scheme.This position is responsible for overseeing the Staying...
-
Service Coordination Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timePosition OverviewSouthdown provides a comprehensive compensation package that includes a competitive salary, a generous vehicle allowance, a robust pension plan, and an employee assistance program (EAP). Additionally, we offer a healthcare package along with various other benefits, such as eligibility for the Blue Light Card and participation in the Cycle to...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timePosition OverviewSouthdown provides a competitive compensation package, which includes a substantial vehicle allowance, retirement plan, employee support services, and a comprehensive healthcare program. Additionally, employees may benefit from various perks, such as eligibility for a Blue Light Card and participation in the Cycle to Work Scheme.The selected...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timePosition OverviewSouthdown provides a competitive remuneration package, inclusive of a substantial vehicle allowance, retirement plan, employee support services, and comprehensive healthcare benefits. Additional perks include eligibility for a Blue Light Card and participation in the Cycle to Work initiative.The selected candidate will oversee the Staying...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timePosition Overview:This role is pivotal in managing the Staying Well Brighton and Hove initiative, which provides essential out-of-hours assistance to individuals facing acute distress.Compensation and Benefits:Southdown offers a competitive salary along with a generous car allowance. Employees are also entitled to a pension plan, comprehensive healthcare...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timePosition Overview:This role involves overseeing the Staying Well Brighton and Hove initiative, which provides essential out-of-hours assistance to individuals facing acute distress.Compensation and Benefits:Southdown presents a competitive salary along with a generous vehicle allowance, pension plan, and comprehensive healthcare benefits. Employees also have...
-
Service Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Southdown Full timePosition Overview:This role is essential in managing the Staying Well Brighton and Hove initiative, which provides innovative out-of-hours assistance to individuals facing acute distress.Compensation and Benefits:Southdown offers a competitive salary along with a generous car allowance. Employees can also benefit from a pension plan, an employee assistance...
-
Student Services Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Kaplan International Full time £24,000Position Title: Student Services Coordinator Contract Type: Fixed Term Contract We are seeking a Student Services Coordinator to become a vital part of our organization. In this role, you will play a key part in facilitating the daily operations of the team, ensuring the smooth and effective management of all administrative tasks and protocols. This...