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Visitor Services Assistant x 2

3 months ago

Tunbridge Wells, Kent, United Kingdom The National Trust Full time
Visitor Services Assistant x 2

Overview

***INTERNAL APPLICANTS ONLY PLEASE***
We are excited to announce an opening for the position of Visitor Services Assistant.

In this role, you will engage with guests across various areas, assisting different teams in providing exceptional customer service.
Compensation: £11.50 per hour
Contract Type: Fixed-term until 30th September 2025
Working Hours: This position is hourly paid and fixed-term. While we strive to maintain a consistent schedule, flexibility is required as adjustments may be necessary to meet business needs. Most shifts will occur on weekends and public holidays.
Interview Process: Details to be provided.
For this position, candidates will be required to complete an online assessment instead of submitting a CV or application form. This will help us better understand your strengths and provide additional information about the role.

Working Environment

Reporting to the Welcome Manager, you will be part of a dedicated team working at a prominent location.

Key Responsibilities

As a Visitor Services Assistant, you will play a vital role in supporting various teams by welcoming and assisting our guests. Each day will bring new experiences as you interact with a diverse range of visitors and assist in multiple areas. Your tasks may include welcoming guests upon arrival, replenishing merchandise in the shop, and maintaining cleanliness in the café. Most importantly, you will engage with visitors, addressing their inquiries to ensure they have everything they need for an enjoyable experience. This role is ideal for individuals who are passionate about delivering outstanding customer service and eager to learn about visitor operations.

Ideal Candidate Profile

We encourage applications from individuals who are:

  • Customer-oriented with a positive demeanor
  • A collaborative team member, yet capable of working independently
  • Organized and adaptable
  • Eager to acquire new skills


Benefits

The National Trust is committed to fostering an inclusive culture where everyone feels valued. We aim to reflect the diversity of the communities we serve, welcoming and appreciating differences within our teams.


• Comprehensive pension scheme offering up to 10% of basic salary


• Complimentary access to National Trust properties for you, a guest, and your children (under 18)


• Rental deposit loan program


• Season ticket loan options


• Electric vehicle leasing scheme


• Employee discounts on various services, including gym memberships and shopping


• Holiday entitlement of up to 32 days based on length of service, plus an option to purchase additional leave, subject to meeting minimum criteria.


• Flexible working arrangements whenever feasible


• Employee assistance program


• Free parking at most Trust locations

Click here to learn more about the benefits we provide to support our employees.