Customer Service Ambassador

2 weeks ago


Tunbridge Wells, Kent, United Kingdom National Trust Full time
{"title": "Visitor Experience Specialist", "content": "About the Role

We are seeking a skilled and enthusiastic Visitor Experience Specialist to join our team at Scotney Castle. As the public face of our properties, you will provide a warm and welcoming experience for our visitors, answering their questions and ensuring they have an enjoyable and memorable visit.

Key Responsibilities
  • Deliver exceptional customer service, responding to visitor queries and providing information about the property.
  • Work collaboratively with the Welcome Manager and other team members to ensure a seamless visitor experience.
  • Contribute to the development and implementation of visitor engagement strategies, including social media promotion and key property events.
  • Provide support and guidance to visitors, helping them to make the most of their visit.
What We Offer

As a Visitor Experience Specialist with the National Trust, you will enjoy a range of benefits, including:

  • A competitive salary and pension scheme.
  • Free entry to National Trust places for you and your family.
  • Opportunities for professional development and career progression.
  • A supportive and inclusive work environment.
Requirements

To be successful in this role, you will need to possess:

  • Excellent communication and interpersonal skills.
  • A customer-focused approach, with a passion for delivering exceptional service.
  • Ability to work collaboratively as part of a team.
  • Flexibility and adaptability, with a willingness to learn and develop new skills.
How to Apply

If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].

", "lang_code": "en"}

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