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Senior Enterprise Architect
2 months ago
**About the Role**
We are seeking an experienced Enterprise Architect to join our Pre-Sales organization at ServiceNow, Inc. The successful candidate will be responsible for building credibility and trust with technical leaders in our largest customers by developing cross-functional strategies and solutions.
Key Responsibilities:
- Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow.
- Work with a wide variety of customers, colleagues, and partners to help them understand the power of the Now platform and the potential opportunities of the future of work.
- Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions.
- Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape.
- Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels.
- Define ServiceNow Service architecture framework, principles, taxonomy, artefacts, and modeling.
- Provide thought leadership and collaborate with internal ServiceNow business units.
- Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs).
Requirements:
- Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals.
- 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
- Strong preference for candidates with architectural experience working within or for public sector organizations, in particular one or more of central government, healthcare, justice, and defense.
- Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
- Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.