Senior Platform Architect

1 month ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
Job Description

The Senior Platform Architect is a key role at ServiceNow, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

Key Responsibilities
  • Work with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
  • Provide architectural guidance across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
  • Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Translate goals to outcomes into a customer roadmap.
  • Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
  • Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
  • Manage technical governance, and a delivery operating model and governance.
  • Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
  • Support the sales effort by scoping and estimating the engagement and change orders.
  • Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Qualifications
  • 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
  • Management consulting experience.
  • Creativity with comfort running programs independently within a 'startup-paced' environment.
  • Success driving complex issues through analysis and resolution.
  • Industry domain expertise.
  • Large program experience leading architecture and design.
  • Enterprise architecture experience.
  • Cloud application technology experience.
  • ServiceNow certifications in aligned workflow.
  • Ability to travel.
  • Right to work in the UK.

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